Refund and Returns Policy
At zaar.pk, we strive to ensure your complete satisfaction with every purchase. If you’re not happy with your order, we’re here to help! Please review our policy below for returns, exchanges, and refunds.
- Eligibility for Returns/Refunds
- Timeframe: You may return most items within 7 days of delivery.
- Condition: Products must be unused, undamaged, and in their original packaging with tags/labels intact.
- Proof of Purchase: A valid order number or receipt is required.
Non-Returnable Items:
- Perishable goods (e.g., food, flowers).
- Personal care items (e.g., cosmetics, skincare) for hygiene reasons.
- Customized or personalized products.
- How to Initiate a Return
- Contact Us: call on Customer Support Number within the eligible timeframe.
- Provide Details: Share your order number, product details, and reason for return.
- Approval: We’ll review your request and send a Return Authorization (RA) number if approved.
- Ship the Item: Send the product to the address provided with the RA number.
- Refund Process
- Approved Returns: Once we receive and inspect the item, we’ll process your refund within [5-7] business days.
- Refund Method: Refunds are issued to your original payment method. For cash-on-delivery orders, refunds will be processed via bank transfer or wallet credit.
- Exchanges: If you prefer an exchange, specify the replacement product during the return process (subject to availability).
- Damaged, Defective, or Incorrect Items
- Report issues within 48 hours of delivery.
- We’ll cover return shipping costs and expedite a replacement or refund.
- Customer Responsibilities
- Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).
- Use a trackable shipping method to ensure the returned item reaches us.
- Exceptions
- Refunds may be denied if items are returned used, damaged, or without original packaging.
- Sale/discounted items may only qualify for store credit (check product page for details).
- Contact Us
For assistance with returns or refunds, reach us at:
- Email: support@zaar.pk
- Phone: +92-326-8316032
- Hours: [e.g., Mon-Sat, 10 AM – 6 PM PKT]
Last Updated: 20-05-2025